Q- Do you deliver to other Counties?
A- We mainly deliver bounce houses in Broward County. However, for an additional charge we will deliver units to both Miami-Dade and Palm Beach County.
Q- When do you set up the bounce houses?
A- We try to accommodate the renter's request but that is not always possible. Our goal is to set up the unit one hour prior to the event. Sometimes however, due to multiple events occurring at the same general time, we have to deliver the unit 1-3 hours in advance.
Q- Can we have a copy of the contract and safety rules?
A- Yes. After you sign the contract you are more than welcome to ask for a copy of the contract and safety rules, we bring along copies just for that reason.
Q- When should I reserve a bounce house?
A- Bounce houses are rented on a first come first serve basis. Popular units can book up to two months in advance. The earlier you book, the more options you will have.
Q- What type of surface do you set up on?
A- The safest surface to set up on is grass. However, we do set up on concrete and asphalt. We do not set up on rocky or uneven surfaces due to safety concerns.
Q- What kind of power is required?
A- Our units require a standard 120v household outlet. Placement of the outlet must be within 50ft of the unit. If you would like to set up a bounce house at a park or at a location where an outlet is unassessable, we can arrange for the use of a generator for an additional fee.
Q- What is your cancellation policy?
A- If you cancel 15 days prior to your delivery, your deposit for the bounce house is good for up to one year. If you cancel in the two weeks leading up to your event for any other reason than weather, your deposit is non-refundable.
Q- What is your weather policy?
A- We reserve the right to cancel due to heavy rain or high winds. Bounce houses cannot be used in winds exceeding 20mph due to safety concerns. In this case, your deposit will be returned. However, if you wish to cancel due to light rain, you must contact us prior to our arrival. At this point your deposit is good for a bounce house for one year. If you cancel upon our arrival to deliver the unit, your deposit is non-refundable.
Q- Do you require a deposit?
A- Yes there is a $30.00 deposit required. The deposit is completely refundable
for weather cancellations only.
Q- Are we responsible for the unit if it gets damaged?
A- Renter's are not responsible for any damage caused by normal wear and tear of the unit. However, any damage that occurs due to negligence of the renter or failure to follow the safety rules, the renter will be fully responsible for damages.
Frequently Asked Questions
Fire House Bounce Houses